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Moll Products - Shipping and Returns

Shipping & Returns

Delivery Times

All our products have estimated delivery times stated. Many smaller items are kept in stock and are available for dispatch as soon as we are able to process your order. For larger items and bespoke orders, the delivery times are longer as we have to acquire these items, especially for your order. 

PLEASE NOTE: all delivery times are approximate. If you need further information on delivery times for specific larger items, such as bespoke chairs or desks, please contact us before placing your order.

Order Cancellation Policy

As bespoke products are ordered to individual specifications they cannot be cancelled once your order has been placed. We may be able to uphold the cancellation if it is made on the same day as the order is placed or if your order has not been processed.

Orders for other products cannot be cancelled once they have been processed and will be subject to our Returns Policy found below.

Shipping

Delivery prices quoted on the website are for shipping to the Mainland UK only. Please contact us for shipping costs if you require delivery to the Republic of Ireland or Offshore UK.

We are able to ship to other countries in Europe (and sometimes worldwide) however this must be confirmed by contact and obtaining a price for delivery.

On Delivery

Please be certain to check the goods on delivery. In the case of signed for goods, you should sign as “damaged” or “unchecked” if the parcel shows any signs of damage or tampering. If the goods are to be signed for and the damage is very severe please reject the item which will be returned to us by the courier. You should also let us know what has happened.

If you do not discover the goods are damaged until you unpack them please let us know immediately, and certainly no more than 48 hours later. For products requiring assembly, please make sure you thoroughly check for any damages before assembling. 

If you are out when delivery is attempted, a card should be left by Royal Mail or courier, advising you where to collect the item in the case of Royal Mail, or other delivery arrangements by a courier. Often a courier will make a second attempt at delivery the following day. Otherwise, they may ask you to call them to re-arrange delivery. If you are not available at all to take delivery the item will be returned to us.

Returns

Bespoke orders are acquired specially for your order. For this reason, bespoke products cannot be returned.

All returned products must be in the original packaging and in a saleable condition, without any marks from use. You will need to arrange for a courier or postal service to deliver the item back to us at your own cost. Please note you will be responsible for the item until we can confirm receipt at our premises. For this reason, we recommend using a trackable service provided by almost all postal and courier services.

 

Faulty Items
If for any reason you feel the item you have received is faulty please contact us as soon as possible to let us know that the item has a fault. We will request that you explain to us what the fault is and in some instances, we will request that you send us photos of the fault so that we can see the fault described. Once the fault is identified we will ask you to return the item and provide a replacement. In the event that a replacement is unavailable (whether it be due to a discontinuation or end of line clearance), we will either replace it with a similar product or provide a full refund. If you are returning an item because it is faulty we will reimburse your return costs once we have inspected and confirmed the item has a fault.

If you wish to return an item to us for any other reason please contact us to inform us that you would like to return an item and the reason for the return. We will give you an address to return the goods. Please note that you must include the original receipt with the item so that we can identify that the returned product is from your order along with the reason for the return (you can write this on the receipt if you wish). Failure to do so may mean we are unable to identify who the return is from and we will be unable to process the return.

Refunds

Refunds will be made within 14 days of receipt of the item. Delivery charges will not be refunded unless the item is faulty. All refunds are subject to inspection of the items and confirmation that the items have been returned according to our returns policy above.